Refund Policy

Thank you for choosing DocuLex Lk. We strive to ensure your satisfaction with our AI-powered legal research, case management, and document processing services. If you are not completely satisfied with your subscription, we are here to assist you.

Returns

We accept refund requests for subscriptions within 7 days from the date of payment. To be eligible, the service must be unused (e.g., no access to AI tools, case management, or document processing features).

Refunds

Once we receive your refund request, we will review it and notify you of the status within 5 business days. If approved, we will initiate a refund to your original payment method. The refund will exclude any taxes or transaction fees incurred during the initial payment. Refunds typically appear in your account within 10 business days, depending on your payment provider.

Exchanges

If you wish to change your subscription plan (e.g., from monthly to annual), please contact our support team within 7 days of your payment. We will provide instructions to adjust your plan, subject to availability and pricing differences as detailed at doculex.lk/#pricing.

Non-Returnable Items

Certain services are non-refundable, including:

• Subscriptions that have been used (e.g., accessed AI tools or downloaded documents).
• Partial subscription periods after the 7-day refund window.
• Promotional or discounted subscriptions, unless otherwise stated.

Damaged or Defective Items

If you experience technical issues preventing access to our services (e.g., inability to log in or use AI features), please contact us immediately at support@doculex.lk. We will investigate and, if confirmed, provide a replacement (e.g., restored access) or issue a refund, depending on your preference.

Return Shipping

As our services are digital, no physical return shipping is required. Refund requests due to our error (e.g., incorrect billing or technical failure) will incur no additional costs to you.

Processing Time

Refunds will be processed within 5-10 business days after we approve your request. Please allow additional time for the refund to appear in your account, depending on your payment provider's policies.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our support team at:
Email: support@doculex.lk
Address: DocuLex Lk, HCode Solutions (Pvt) Ltd, 2nd Floor, No. 371/B Koralawella Rd, Moratuwa 10400

We are here to assist you and ensure your experience with DocuLex Lk is seamless and satisfactory.