Privacy Policy

Last updated: May 29, 2025

Introduction

At DocuLex Lk, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (www.doculex.lk), use our AI-powered legal research, case management, or document processing services, or make payments for subscriptions. By using our website or services, you consent to the practices described in this policy.

Information We Collect

When you visit our website or use our services, we may collect the following information:

Personal Identification Information: Name, email address, phone number, and professional details (e.g., Bar Council registration number) provided voluntarily during account creation, subscription, or checkout.
Payment and Billing Information: Transaction details (e.g., payment method, amount) required to process subscriptions or payments, securely handled by our trusted third-party payment processors. We do not store full credit card details.
Legal and Case Data: Case details, search queries, document metadata, and uploaded legal documents you provide to use our AI tools or case management features.
Browsing Information: IP address, browser type, device information, pages visited, and feature interactions, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

To process and fulfill your subscriptions, including access to AI-powered legal research, case management, and document processing tools.
To communicate with you regarding your account, subscriptions, payments, customer support, or inquiries.
To personalize your experience by tailoring AI search results, case recommendations, or document suggestions.
To improve our website and services based on feedback and browsing patterns.
To detect and prevent fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted Service Providers: We may share your information with third-party service providers (e.g., payment processors, cloud storage, Google SSO) who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to handle your data securely and confidentially.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders in Sri Lanka.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including encryption (TLS/SSL, AES-256), secure payment processing, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize features like AI search results. You may disable cookies through your browser settings, but this may limit certain functionalities. For more details, see our Cookie Policy.

Your Rights and Choices

Under the Personal Data Protection Act, No. 9 of 2022, you have the right to:

Access or correct your personal information.
Request deletion of your data, subject to legal retention requirements.
Restrict or object to certain data processing activities.

To exercise these rights, contact us at support@doculex.lk or update your account settings.

Data Retention

We retain your personal information only as long as necessary to provide our services or comply with legal obligations, such as retaining payment data for 5 years per Sri Lankan tax laws. Data no longer needed is securely deleted or anonymized.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at:
Email: support@doculex.lk
Address: DocuLex Lk, HCode Solutions (Pvt) Ltd, 2nd Floor, No. 371/B Koralawella Rd, Moratuwa 10400

Introduction

Information We Collect

When you visit our website or use our services, we may collect the following information:

Personal Identification Information: Name, email address, phone number, and professional details (e.g., Bar Council registration number) provided voluntarily during account creation, subscription, or checkout.

Payment and Billing Information: Transaction details (e.g., payment method, amount) required to process subscriptions or payments, securely handled by our trusted third-party payment processors. We do not store full credit card details.

Legal and Case Data: Case details, search queries, document metadata, and uploaded legal documents you provide to use our AI tools or case management features.

Browsing Information: IP address, browser type, device information, pages visited, and feature interactions, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

To process and fulfill your subscriptions, including access to AI-powered legal research, case management, and document processing tools.

To communicate with you regarding your account, subscriptions, payments, customer support, or inquiries.

To personalize your experience by tailoring AI search results, case recommendations, or document suggestions.

To improve our website and services based on feedback and browsing patterns.

To detect and prevent fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted Service Providers: We may share your information with third-party service providers (e.g., payment processors, cloud storage, Google SSO) who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to handle your data securely and confidentially.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders in Sri Lanka.

Data Security

Your Rights and Choices

Under the Personal Data Protection Act, No. 9 of 2022, you have the right to:

Access or correct your personal information.

Request deletion of your data, subject to legal retention requirements.

Restrict or object to certain data processing activities.

To exercise these rights, contact us at support@doculex.lk or update your account settings.